Returns and Exchanges
Returns and Exchange Policy
We offer a 30-day return policy. You have 30 days from the date of receiving your item to request a return or exchange.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.
How to Return or Exchange an Item
You can return or exchange an item by visiting the Bulldog Belmore Official Team Store at:
The Bulldog Belmore
Address: 376 Burwood Rd, Belmore NSW 2192
Phone: (02) 9789 8014
Store Information
For in-store purchases that you wish to return via mail, please email our customer service at teamstore@bulldogs.com.au
Online Order Return and Exchanges Process
For online purchases, please visit our Returns Portal and follow the prompts. Have your order number and email address handy.
Return Shipping Fee
A return shipping fee of $7.95 will be deducted from your refund or exchange amount.
Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate the issue and rectify it.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including custom products (such as special orders or personalised items) and personal care goods (such as beauty products). If you have questions or concerns about your specific item, please get in touch with us.
We do not accept returns on sale items or gift cards.
Exchanges
The quickest way to get the item you want is to return the item you have. Once your return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and inform you if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at teamstore@bulldogs.com.au.